We, at Azerion Sports B.V. (“Azerion”, “we”, “us” or “our”) respect your privacy and recognise the importance of providing a secure environment for your personal data. Therefore, we are committed to being transparent about how we collect and process your personal data.
This privacy notice (“Privacy Notice”) gives information to you regarding the processing of your personal data by us as a data controller within the Fanzone applications offered by sports clubs (“Services''), as detailed below, and it applies whenever you use our Services. The purpose of this Privacy Notice is to inform you as a user about why and how we process your personal data (that is any information that can be linked or attributed to you, (“Personal Data”) when you access and use our Services. This includes information regarding with whom we will share your Personal Data, how long we will retain it, and which rights you have in relation to the processing.
As Azerion Sports, we assist the sports clubs (“Clubs”) by developing/providing Fanzone applications to foster their interactions and communication with their fans. For such activities within Services, we act under the instructions of Clubs as a processor; including assisting Clubs to connect the integrated ticket or other merchandise products as well as other features (such as newsletters), to provide application governance (such as hosting, content delivery networks, account creation features), to identify and correct any bugs/errors. Please refer to the club’s Privacy Notice for more information on the processing of your personal data by Clubs as data controller.
In this part of our Privacy Notice, you will find general information about how we process your Personal Data when you use our Services. For specific information with more details about our processing activities, please see the specific information below.
1. Who is Responsible for the processing of your Personal Data?
Azerion Sports B.V., Boeing Avenue 30, 1119 PE, SCHIPHOL-RIJK, the Netherlands is responsible (“the data controller”) for the processing of your Personal Data.
2. What types of Personal Data do we process and how do we collect it?
When you use our Services, we collect, use, store and transfer different kinds of Personal Data. As a general principle, we do not collect and do not ask you to provide any “special categories of Personal Data”, which is any particularly protected information such as data concerning health, religion, political opinions or philosophical beliefs, sexual preferences or orientation.
When you use our Services, we also process device-related information and information about how you interact with our Services, including:
In certain scenarios, we will also obtain your Personal Data from third parties, in strict compliance with applicable data protection laws and regulations.
We may receive information about your approximate geolocation (the country you are located in) from third parties (e.g. Google). We use this information to comply with our legal obligations applying to the processing of your Personal Data, customize certain services to your location, and for fraud or abuse prevention purposes.
We may also receive information from sports clubs about your customer service requests and this information will be processed together with your IP address, device information (device ID, model, OS, game language, carrier), the user ID, user segment, and the last steps taken within our Services. We process this data on the basis of the performance of a contract as far as the information is required to answer your request. The continued storage of your request history is based on our legitimate interest, in order to improve our services and for potential legal disputes.
To learn more about which data is processed when you use our Services, please see the section with service specific information below.
3. Do we collect data from minors?
The Services are not targeted towards minors. Our services can only be used if the user is of legal age. If you believe that a user might be under the legal age, please contact our support team at firstname.lastname@example.org.
4. For what purpose do we process your Personal Data?
Depending on which Service you are using and which privacy settings you have selected, we process your Personal Data for the following purposes:
Please see the section with service specific information below for a more detailed description of the purposes for which we process your Personal Data within our Services.
5. On which legal basis do we process your Personal Data?
Please see for additional information the section with service specific information below.
6. With whom do we share your Personal Data?
We will not disclose your Personal Data to any party who is not authorized to process them. To manage our Services, we will share your Personal Data internally with members of our responsible departments, technical support or customer support and in each case only if access to your Personal Data is necessary for the performance of their roles.
Moreover, and only when necessary to fulfill the purposes mentioned above, we disclose your Personal Data to the following recipients or categories of recipients or allow the following third parties to collect your Personal Data in connection with your use of our Services:
Please see the section with service specific information below for more information about the third parties we share your data with. Furthermore, you can find the third parties your Personal Data be shared with by clicking on the following link:
3rd party list
7. Where will my Personal Data be processed?
In general, your Personal Data is stored on servers outside the European Union (EU)/the European Economic Area (EEA). We have implemented appropriate safeguards to protect your Personal Data when it is transferred outside the EU/EEA, including the execution of the European Commission’s standard data protection clauses (also known as Model Clauses) to provide safeguards for your Personal Data.
We have implemented appropriate technical and organizational security measures designed to protect your Personal Data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We update and test our security standards on an ongoing basis. In addition, we take reasonable steps to assure that third parties to whom we transfer your Personal Data provide sufficient protection of Personal Data.
We will not retain your Personal Data longer than necessary to fulfil the purposes for which the data was collected or to fulfil our legal obligations or necessary for the establishment, exercise or defense of legal claims or resolving disputes. Afterwards, we will delete or anonymize your Personal Data. Please see below for service specific information about how long we will retain your Personal Data. Additional information on how long your Personal Data is stored by our service partners can be found in the respective third-party list available here.
To the extent permitted by applicable data protection laws and regulations, you have the following rights in relation to your Personal Data:
You can exercise these rights by sending a request to the contact details set out below, providing your email address and other mandatory information as well as a description of your request.
If you believe we have not complied with our obligations under applicable data protection laws and regulations, you can lodge a complaint with a competent data protection authority, for example the Autoriteit Persoonsgegevens in the Netherlands.
11. How can you contact us?
If you have any queries about this Privacy Notice or how we use your Personal Data, please contact our customer support at email@example.com.
We regularly review this Privacy Notice. When there is an important change that will have a relevant impact on the processing of your Personal Data, we will inform you by email if we have your email address. If we do not have your email address, for example you did not create an account, we will inform you with a banner or message on our Website.
This Privacy Notice was last updated on:
Version: Last Updated:
In this part of our Privacy Notice, you will find specific information on how your Personal Data is processed. For general information about data processes that apply, please see above.
For the analytics, we process information about your device (device type, OS, user-agent, screen resolution), time-stamp, IP address, app screens visited. We process this information to better understand how you use our Services and to improve our websites. We also process your IP address and user id to determine the number of unique users of our Services within our group companies.
We process this information based on your consent, provided in the consent pop-up which will be shown to you when you access the app for the first time.
On our Services, we show advertising from different advertising companies.As further explained below, such advertising is personalized or non-personalized (contextual) based on your preferences.
We also use this information to measure how effective these ads are. In our consent pop-up which will be shown to you the first time you use our Services, you can choose from which advertising company you would like to receive personalized ads or choose not to accept receiving personalized ads at all. You can adjust your preferences at any time in your privacy settings. If you choose not to receive personalised ads at all, we will still show you ads, but they may not reflect your interests as those ads will be content specific and not user specific.
Our Services are hosted by external companies providing servers. Every time you make a request, for example by clicking on a link on our Services, the information allowing this request (e.g. device information and information on requested content) as well as online identifiers (your IP address) will be sent to the external servers. This data is used to show you the content you requested. We process this data on the basis of legitimate interest, to provide and improve our Games and ensure its functionality.